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Locai OS Docs

Get support

Write to Locai at support@locai.computer. Remote access is off until you approve a request from a Locai engineer. Only a Locai engineer with a certificate from Locai can connect, and each attempt waits for your approval. You can download a diagnostics report without granting access. The report does not include prompts, documents, or Locai API keys.

Prerequisites

Section titled “Prerequisites”
  • You can sign in to the Admin Console.
  1. Open Privacy & support, then Support.
  2. Under Locai support requests, check the engineer’s name and reason, then select Approve. The engineer has access for 24 hours. Select Revoke when the work is finished, or wait until the 24 hours end.
  3. To send Locai a file, open Health, select Download report, and attach the file to an email to support@locai.computer.

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