Troubleshooting

Start with Health: it checks the operating system, hardware, network, apps, and AI model in one run. If these checks do not fix the issue, get support.

The Admin Console will not open

• Use a computer on the same office network as Locai One. Guest Wi-Fi, a phone hotspot, and a VPN usually cannot reach it.
• Open the address on the Locai One display (https://locai-<id>.local/), or that LAN address over HTTPS.
• Confirm Locai One is powered on.
• On managed browsers, install the certificate from Network. Do not continue past a certificate warning.

Locai App: cannot sign in

• Use the same office network as Locai One.
• Choose this Locai OS under On this network, or type the name the user was given. Select Scan again if the list is empty.
• Confirm the account exists on Users. The user signs in with email, password, and the six-digit code from an authenticator app. First sign-in needs the enrolment code.
• Open Settings → Connection if the app shows that the connection was lost.

Locai App: chat has no models or will not reply

• On Models, load a model if none is loaded. Users only see loaded models.
• On Storage, check that the disk is not full.
• Sign in to the Admin Console and try Playground, to see whether the problem is the Locai App sign-in or the model.

Finish setup fails

• Paste only the connector token from Cloudflare, not the install command.
• Confirm the HTTP published route uses type HTTP and URL 127.0.0.1:80.
• Confirm the SSH published route uses type SSH and URL 127.0.0.1:22.
• In Zero Trust the tunnel should show as healthy after Finish setup.

The Locai API returns errors

• A model is loaded on Models.
• The base URL and Locai API key match API keys.
• Create a new Locai API key if the old one was lost or leaked.
• Try Playground before changing the client.

The public domain works on some networks only

That network is blocking the name. Ask that network’s operators to allow it. The office network is not affected.